Preguntas frecuentes
How many reminder emails should I send for a fitting?
Send one reminder email 3-5 days before the appointment. If you have the customer is phone number, a text reminder 24 hours before can reduce no-shows even more. In your email, confirm the date and time, remind them what to bring, and include your address and parking instructions. Make it easy to reschedule if they cannot make it.
What should I include in project status updates?
Be specific and reassuring. Instead of just saying "Your order is in progress", say something like "Your navy blazer arrived and we have completed the first fitting. Next, we are adjusting the sleeve length and will email you in 2 days for your second fitting". This gives customers a clear timeline and shows you are making progress.
Should I share before-and-after photos in emails?
Absolutely. Visual proof of your work is powerful. Include before-and-after photos in completion emails and in your portfolio newsletter. Ask customers permission first if they are identifiable. Even photos of just the alteration details (seams, hems, darts) without showing faces can be impressive and help build your reputation.
How do I upsell additional services?
When a customer comes in for basic hemming, suggest other alterations they might need like adjusting inseams or taking in sides. When they bring in a suit, suggest shirt tailoring or tie cleaning. Use past order history to suggest services they have never tried. Time these suggestions naturally within project updates, not as separate pushy emails.
How often should I email regular customers?
For active customers with ongoing projects, send project updates as needed (whenever milestones happen). For customers between projects, send a newsletter once per month with seasonal alteration tips, style advice, and special offers. Never email more than once per week unless there is a project update to share. Quality communication builds loyalty.
What should I do with high-value repeat customers?
Create a VIP email list for customers who spend significantly or bring work regularly. Send them early notifications about seasonal services like winter fabric care or summer linen tailoring. Offer them priority booking and faster turnaround times. Thank them personally in emails and consider occasional surprise discounts. These customers are your best source of referrals and repeat business.