Preguntas frecuentes
How should I onboard new agents to my PropTech platform?
Send a welcome email series over 2-3 weeks that progressively introduces features. Email 1 confirms their account and explains your value. Email 2 walks them through finding and claiming their first listings. Email 3 shows how to use your core analytics or matching tools. Email 4 highlights team features if they manage agents. Keep each email focused on one action so they do not feel overwhelmed. Include video tutorials or help links for complex features. Track which emails get clicked to identify which agents are engaged versus at risk.
What triggers should I use for property alert emails?
Send alerts when new properties match a user's search criteria, when a property price drops, when a comparable property sells, or when open house schedules are announced in their area. Let users control alert frequency so you do not overwhelm them. Segment alerts by property type, price range, and location so each user gets relevant notifications. Include agent contact info and a one-click action to save or share the property. This creates value rather than just pushing listings.
How do I communicate product updates to users?
Create two update tracks: one for agents and brokers focusing on features that save them time or make them look better to clients, and one for consumers highlighting new tools that help them make better decisions. Keep updates short with a headline benefit, 2-3 bullet points of what is new, screenshots or GIFs showing the feature, and a clear call-to-action to try it. Send major updates to everyone but let power users opt into detailed beta feature announcements.
Should I email about market trends and education?
Absolutely, but segment carefully. Send market trend emails to agents and brokers who can act on them. For consumers, send educational content about buying, selling, or investing that builds trust. A real estate agent will care about inventory trends and days-on-market metrics. A home buyer cares about down payment tips and how rates affect their buying power. Mix promotional emails with educational content at about 30% promotional and 70% valuable so your list stays engaged.
How do I re-engage inactive users?
After 30 days of no logins, send a friendly "We miss you" email reminding them of their saved properties or recent updates in their target market. Offer a specific incentive like "View the top 5 new listings in your neighborhood" or "See how your target properties have appreciated". After 90 days of inactivity, send a final re-engagement email with a time-limited offer like "30 days free access to our new analytics dashboard". If they still do not engage, let them go rather than damaging your sender reputation.
Can I use email to drive agent adoption of new features?
Yes, and it is critical for PropTech success. When you launch a new feature, send a series of emails. First, announce it to all agents. Second, show step-by-step how to use it with screenshots. Third, share customer testimonials about the feature. Fourth, send direct invitations to use it with a tracking link so you know who tried it. Fifth, offer support by asking for feedback. Agents are busy so make adoption easy by reducing friction and showing clear ROI.