Preguntas frecuentes
When should I send rate alert emails?
Send rate alerts when rates drop below key thresholds (mortgage rates below 6%, below 5%, etc.) or hit borrower-specific targets. Check in quarterly with past clients about refinancing opportunities. After market movements, send educational emails explaining what changed and implications. Timely rate information captures borrowers when they're thinking about refinancing.
What should I include in a rate alert email?
Include current rates, how they compare to recent history, and whether they make refinancing worthwhile. Calculate potential savings for common loan amounts. Include a clear call-to-action to schedule a consultation. Add a calculator link where they can estimate their own savings. Make it easy for interested borrowers to take the next step.
How can I nurture leads who aren't ready to buy yet?
Send educational emails about the mortgage process, getting ready for homeownership, and understanding credit scores. Explain different loan products and which work best in different scenarios. Share housing market insights and trends. Monthly newsletters about market conditions keep you top-of-mind. When they're ready to buy, they'll remember you and your expertise.
What housing market content should I send?
Send monthly or quarterly housing market updates: inventory levels, median home prices, interest rate trends. Explain what housing trends mean for buyers and sellers. Comment on economic news affecting real estate. Share local real estate insights if you focus on a specific area. Housing market education positions you as the knowledgeable mortgage professional clients need.
How do I encourage past clients to refer me?
Send referral request emails 30 days after closing when clients are most satisfied. Make it easy by providing referral language and links. Offer referral incentives if allowed: discounts on next loan, gift cards, or donations to charity in their name. Annual thank-you emails recognizing past clients strengthen relationships and encourage referrals.
How often should I contact past clients?
Send quarterly rate alerts or market updates to stay top-of-mind. Send refinance opportunity emails when rates drop significantly. Annual check-in emails asking about life changes that might create mortgage opportunities. Monthly newsletters with market insights keep engagement without being too frequent. Balance: valuable content sent regularly welcomes engagement; irrelevant emails annoy busy homeowners.