Preguntas frecuentes
What email tool should I use if I'm just starting out?
Start with Mailchimp or Brevo if you want to keep it simple and free. They're perfect for sending newsletters and basic campaigns without overthinking it. As you grow and need automation (like follow-ups when someone doesn't respond to a proposal), upgrade to Sequenzy or Loops. Most freelancers don't need enterprise features early on, so save your money for tools that directly generate revenue.
How do I automate follow-ups to prospects who haven't responded?
Set up a simple automation sequence that triggers after you send a proposal. For example, send a follow-up email 3 days later if they haven't opened it, then 5 days later with additional information. Tools like Sequenzy, Loops, and ActiveCampaign make this easy with visual automation builders. The key is to be helpful, not pushy. Space out your follow-ups and vary your message.
Should I send emails from my personal address or a business email?
Use a professional business email (like you@yourdomain.com) whenever possible. It looks more credible than a Gmail or Yahoo address, builds your brand, and your emails are more likely to reach inboxes. If you're just sending to a small list of existing clients, your personal email is fine, but as you scale, get a business domain. Many email tools now include email hosting or connect easily to services like Google Workspace.
How often should I email my prospect list?
It depends on your relationship, but start with once a week or less if you're just keeping in touch. When you have something valuable to share (a case study, relevant article, special offer), send it. Most freelancers do better with quality over quantity. Track your unsubscribe rates, if they're above 1%, you're emailing too much. The goal is to stay top-of-mind without annoying people.
Can I automate emails when a client makes a payment?
Absolutely. If your email tool integrates with your payment processor (Stripe, PayPal, etc.), you can trigger a thank you email automatically when payment is received. This saves you from manually sending receipts and builds a better client experience. Some platforms like Sequenzy make this seamless. If your email tool doesn't integrate directly, you can use Zapier to connect them.
What should I include in a follow-up email to a prospect?
Reference your previous conversation, mention something specific about their project, and either ask a clarifying question or share additional value. Never just say "following up." For example: "Hi Sarah, I was thinking about the e-commerce site you described and I have a question about your product launch timeline. Would it make sense to integrate payment processing before launch?" Short, specific, and helpful goes a long way.