Preguntas frecuentes
How far in advance should I send Valentine's Day promotion emails?
Start sending teasers and early-bird offers 4 weeks before Valentine's Day. Send the main promotional email 2-3 weeks before, then a final "last day to order" reminder 2 days before. Florists often extend ordering until February 12th for next-day delivery. Start early so procrastinators still have time to order.
What is the best way to capture customer birthdays and anniversaries?
Ask for birthdays and anniversaries during checkout or in your welcome email. Make it optional but incentivize it with a discount code for future orders. You can also ask returning customers in a follow-up email. Once you have these dates, your email platform automates sending special occasion offers automatically.
Should I offer discounts for email subscribers?
Yes, offering a small discount or free gift to new subscribers helps grow your list. A 10-15% discount code is standard. However, train existing customers to expect promotions through email rather than always offering discounts. This builds anticipation for your campaigns and trains people to open your emails.
How do I encourage repeat purchases from wedding clients?
After a wedding, send a thank you email and save-the-date announcements for future events like anniversaries or parties. Create a VIP segment for high-value wedding clients and send them exclusive offers, new arrangement previews, and invitations to special events. These customers have proven they spend money on flowers and are worth nurturing.
What content should I include beyond promotions?
Share flower care tips, arrangement inspiration, new seasonal offerings, and behind-the-scenes looks at your shop. Include helpful content like "How to Make Cut Flowers Last Longer" or "Trending Arrangements for Spring." This builds trust and keeps subscribers engaged even when you are not promoting sales.
How should I handle corporate gifting campaigns?
Create a separate segment or list for business customers. Send corporate gifting ideas before the holidays, anniversaries, and quarterly events. Highlight bulk ordering options, customization, and delivery to offices. Offer volume discounts and make ordering easy for busy office managers who handle corporate gifts.