Preguntas frecuentes
How often should I email my dog walking clients?
Send a brief email after each walk with a photo and summary. Send a weekly schedule email showing upcoming walks. Avoid sales-heavy emails because your clients book for recurring services. Keep emails brief, personal, and focused on their dog.
What should I include in post-walk emails?
Include a few photos from the walk, a brief note about how the dog was (happy, energetic, tired), the duration and distance walked, any notes about behavior or concerns, and how the dog is when returned home. Personalize with the dog's name and personality details. Show pet owners you know and care for their dog.
How do I use email to grow my dog walking business?
Send beautiful photos from walks to encourage clients to refer friends. Create a referral program offering free walks for successful referrals. Share testimonials from happy clients and their dogs. Ask satisfied clients to refer you. Use email to show you are professional and trustworthy.
Should I email clients before a scheduled walk?
Yes, send a reminder email or text 24 hours before confirming the walk. Include your arrival time and contact information. This ensures the client is home or has arranged access. Reduce no-shows and miscommunication with confirmation reminders.
How do I handle cancellations professionally?
When clients need to cancel, send a brief acknowledgement email. Ask if they want to reschedule. Offer flexibility and understanding because life happens. Use cancellation data to understand patterns. Regular cancellers might need adjustments to their schedule.
What email frequency is appropriate for recurring service customers?
Send weekly schedule emails and post-walk emails for clients with multiple walks per week. For once-weekly clients, one email per week is enough. Do not overwhelm with promotional emails since they already book regularly. Keep emails focused on service delivery, not sales.