Preguntas frecuentes
How often should I update consignors about their items?
Send an initial email when their items arrive confirming what was accepted. Send email when an item sells (immediately is best) with the sale price and commission amount. Send a final email at the end of the sales period with total earnings, payout date, and pickup instructions for unsold items. Some consignors want weekly status updates, so offer that as an option. More frequent updates build loyalty but respect their preference.
What information should consignment sales notification emails include?
Be detailed and transparent. Include the item description, condition, sale price, your commission percentage, consignor is commission amount, and expected payout date. Include a link to their consignment account so they can verify details. Thank them and encourage them to bring more items. This transparency builds trust and encourages repeat consignments.
How do I recruit new consignors via email?
Explain your process clearly: acceptable items, condition requirements, commission percentage, typical sales timeline, and how payouts work. Share success stories like "Sarah consigned 20 designer handbags and earned $800 in commissions". Include a clear call-to-action for scheduling a consultation or coming to a signup event. Explain the benefits of consigning vs. selling items themselves (no work, guaranteed timeline, professional presentation).
Should I email consignors about items that did not sell?
Yes, explain what happens at the end of the sales period. Give them options: buyout (you purchase remaining items at a discount), extend the period, or pick up unsold items. Be encouraging about future consignments even if some items did not sell. Say something like "These items did not sell, but we had great luck with your other pieces. Ready to bring in more?"
How can I make emails exciting for consignors?
Use language that celebrates their success. Instead of "You earned $50", say "Congratulations! Your items sold for $250 and you earned $50". Include photos of their items selling (if possible) or success stories of similar items. Thank them for choosing your shop. Build a community feeling. Make consignors feel like they is part of something, not just a supplier.
What should I include in new arrival emails for customers?
Feature your best and most interesting items. Include beautiful photos from multiple angles, clear pricing, sizing/measurements, condition notes, and any special details (brand, era, materials). Keep descriptions engaging. Use phrases like "Rare vintage" or "Designer name" to highlight value. End with a clear CTA like "Shop in-store to see if it is still available".