Preguntas frecuentes
How often should I email bakery customers without annoying them?
Once or twice per week is ideal for most bakeries. You might send a weekly product update on Mondays showing fresh items available that week, and a Friday promotion email. During busy seasons like December, increasing to three emails per week is acceptable if content is valuable. Always give subscribers the option to adjust frequency.
What is the best way to promote custom cake orders by email?
Send dedicated emails showcasing different cake designs, flavors, and size options with clear photos. Include a prominent call to action linking to your order form or consultation booking. Set up automated emails targeting customers who viewed product pages but did not order. Send reminders 4-6 weeks before major holidays when people start planning celebrations.
Should I send different emails to wholesale vs retail customers?
Absolutely. Wholesale customers need different information: bulk pricing, minimum orders, delivery schedules, and terms. Retail customers care about product variety, flavors, and special occasions. Keep these lists separate so each group receives relevant content. This also prevents retail customers from seeing wholesale pricing.
How do I handle delivery date reminders?
After someone orders a cake for a specific date, automatically send them a reminder email 48 hours before delivery or pickup. Include details about timing, delivery address, any special storage instructions, and contact information. This reduces missed deliveries and ensures customers remember their order.
What works best for promoting daily items like bread and pastries?
Send a weekly email showing what is fresh and available that week. Create urgency by listing limited quantities or highlighting items available only on certain days. Include a call to action to order online or visit your shop. Consider a standing order option for loyal customers who want items regularly.
How should I ask for customer feedback or reviews via email?
Send a follow-up email 2-3 days after delivery asking how they enjoyed their purchase. Keep it short and fun, not formal. Include a direct link to leave a review on Google or your website. Offer a small incentive like a discount code for next purchase to encourage responses. Happy customers are your best marketing.