Preguntas frecuentes
How do I legally collect emails from Amazon customers?
Amazon allows you to include a card in your shipment asking customers to join your email list for exclusive updates and discounts. You must be transparent and get explicit opt-in. Never buy email lists or use Amazon customer data without permission. Focus on organic growth. For every 100 units sold, you might collect 5-15 emails depending on your offer. Quality subscribers (willing to engage) matter more than quantity.
How do I ask for reviews without violating Amazon's policies?
Send a genuine request for honest feedback without incentivizing positive reviews specifically. Say something like "We'd love your feedback on this product" rather than "Please leave a 5-star review." Never offer discounts contingent on positive reviews. Never use phrases like "if you love this product, leave a review." Amazon's bots catch violations and can result in account suspension. The safest approach is a simple, honest request with no incentive attached.
When should I send review request emails?
Send the first email 3-5 days after delivery, when customers have received and used the product but before they forget about it. Follow up with a second email 2 weeks later if they haven't left a review. For some product categories (faster consumables), send sooner. For complex products, wait longer. Test timing to see which gets the best review response rate. Monitor your review velocity to optimize timing.
What should my email list offer be?
Offer something valuable to encourage signup: 10-20% off first purchase on your website, a free guide related to your product, early access to new products, or exclusive deals. The offer should be genuine and deliverable. Track which offers get the highest signup rate and conversion to purchase. Test different offers (discount %, guide content, exclusive products) to find what resonates with your audience.
How often should I email my Amazon customer list?
Start with twice per month and test increasing to weekly. Monitor unsubscribe rates and engagement. If you have loyal customers, they might tolerate 2-3 emails per week. If your list isn't engaged, reduce to biweekly. Quality matters more than frequency. Every email should provide value (exclusive discount, new product, helpful content) rather than pure promotion.
Can I use email to drive sales on my own website?
Yes, that's often the goal. Use email to build relationships and tell customers about your website or other sales channels. Direct them to your Shopify store, official website, or other platforms. Your email list is your most valuable asset because you own the relationship. However, be transparent. Don't mislead customers into thinking you're offering something exclusive on Amazon when it's actually on your website.